Iki Wellness is committed to protecting your privacy and giving you control over your personal data. This page explains how to request the deletion of your Iki Wellness account and associated data, as well as the types of data that are deleted or retained.
Steps to Request Account Deletion
To request the deletion of your Iki Wellness account and associated personal data, please follow these steps:
Email Your Request: Send an email to [email protected] with the subject line "Account Deletion Request." Include your account email address and/or phone number in the email.
Response from Iki Wellness: A representative will contact you within 2-3 hours during business hours (Monday to Friday, 9:00 AM to 5:00 PM EAT) to verify your identity and confirm your deletion request.
Verification: You may be asked to provide additional information to verify your identity, ensuring the security of your request.
Confirmation: Once your request is processed (typically within 30 days), you will receive a confirmation email. Please note that some data may be retained as outlined below.
Types of Data Deleted or Retained
When you request account deletion, Iki Wellness will delete the following types of personal data associated with your account, subject to any legal obligations:
Identification Information: Name, email address, phone number, National Identity Card Number, and other personal identifiers.
Transaction Information: Payment records, billing, and shipping details, unless required for legal or tax purposes.
Health and Activity Data: Step counts, sleep patterns, heart rate, calories burned, and other health-related data collected with your consent.
Media and Camera Information: Photos, videos, or audio uploaded to the app.
Location Information: Coarse and fine location data collected for location-based services.
Device and Usage Information: Device identifiers, browser data, and interaction logs.
Other User-Provided Content: Survey responses, feedback, or user-generated content.
Data Retained: Some data may be retained after account deletion to comply with legal obligations, resolve disputes, or enforce our agreements. This includes:
Transaction Records: Limited transaction data (e.g., payment amounts, dates) may be retained for up to 7 years to comply with Kenyan tax and financial regulations, as required by the Kenya Revenue Authority.
Anonymized Data: Aggregated or anonymized data that cannot be linked to you may be retained for analytics, research, or statistical purposes.
Legal Compliance Data: Data required to comply with applicable laws, regulations, or legal processes, such as fraud prevention records, may be retained for the duration required by law.
Retention Period: Unless otherwise required by law, personal data will be deleted within 30 days of your deletion request. Retained data (e.g., for tax purposes) will be securely stored and deleted after the legally mandated retention period (e.g., 7 years for tax records).
Request Data Deletion Without Account Deletion
If you wish to delete specific types of personal data without deactivating your Iki Wellness account, please follow these steps:
Email Your Request: Send an email to [email protected] with the subject line "Data Deletion Request." Specify the types of data you want to delete (e.g., health data, location data) and include your account email address and/or phone number.
Response from Iki Wellness: A representative will contact you within 2-3 hours during business hours (Monday to Friday, 9:00 AM to 5:00 PM EAT) to verify your identity and confirm your deletion request.
Verification: You may be asked to provide additional information to verify your identity, ensuring the security of your request.
Confirmation: We will process your request within 30 days and confirm completion via email. Note that deleting certain data may limit app functionalities (e.g., removing health data may disable personalized health insights).
Contact Us
If you have questions about account or data deletion, please contact us at [email protected].